German Diaz
Tech Enthusiast | IT Support Specialist | CompTIA A+ Certified | Google IT Support Certified | Hardware & Software Troubleshooting | Father & Family Man
- Role
- Support Technician at Vertilocity
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About German Diaz
I’m a dedicated professional transitioning into IT support with a passion for technology,…
Experience
Support Technician
Apr 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US
Provide end-user remote support and remediation for automated incidents as assigned -Work on Support incidents that come in via phone, email, or customer portal -Monitor and manage system alerts and notifications, and respond accordingly through service incidents-Support disaster recovery solutions -Installation and configuration of workstations -Malware removal -Configure users in Microsoft Domain Environment -Essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, WiFi, and security -Install and configuration of a variety of Line of Business Applications -Improve customer service, perception, and satisfaction -Escalate service requests that require Senior-level support -System documentation maintenance and review -Communication with customers keeping them informed of incident progress, notifying them of impending changes or agreed outages
Education
Per Scholas
Information Technology
University of Maryland
Physics and Philosophy
2002 — 2007
Skills
- Fleet Management
- Social Media Marketing
- Microsoft Office
- Sales
- Operations Management
- Customer Service
- Social Media
- Management
- Team Building
- Transportation Management
- Leadership
- Public Speaking
- Strategic Planning
- Inventory Management
- Project Management
- Logistics
- Training
- Customer Satisfaction
- Budgets
- Transportation Planning
- Logistics Management
- Event Planning
- Research
- Negotiation
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