Gerhard Buhler

About Gerhard Buhler

Hands-on, process oriented IT leader - Six Sigma and ITIL certified - with a strong track record for delivering technology solutions to global Businesses. Strong and unique ability to lead as a business liaison and to work collaboratively with other functional areas to satisfy customer requirements, manage change, and execute against strategic business objectives. Experienced in driving strategy across multiple IT verticals including Application and Technology Management, IT Service Management, Business Process Improvement, Business Engagement Management, Vendor and Sourcing Management, Financial Management, and Talent Development. Core Competencies:• IT Service Management - Strategy, Execution, Support• SIAM - Definition, Implementation, Management• Portfolio, Project & Program Management• Roadmap development and implementation• Strategic Capital and Expense Control, TCO, Chargeback• Technology Innovation Management• BI & Analytics - Data Modeling, Management and Governance• Lean / Six Sigma• Strategic Service Governance, Service Level Management and Monitoring• Service Catalog Development and Implementation• IT Process Improvement• Flexible Sourcing Strategies (Centers of Excellence, Global Outsourcing, Shared Services)• Quality Testing, Validation & Compliance Programs• Leadership Talent and Growth Development

Experience

1. Director - Information Systems, Collaboration Services

   Travelers

   Aug 2016 — Present · Hartford, CT, US

Skills

• Project Portfolio Management
• Strategic Planning
• Software Development Life Cycle (Sdlc)
• Business Process
• Management
• Project Management
• Pmo
• IT Strategy
• Leadership
• Six Sigma
• IT Service Management
• Sap
• Process Improvement
• Vendor Management
• Sdlc
• Outsourcing
• Project Management Office (Pmo)
• Service Delivery
• Business Intelligence
• Quality Management
• Cross-Functional Team Leadership
• Business Process Improvement
• Service Management
• IT Management
• Risk Management
• Data Analytics