Gerardo Cantú
Senior Changeman Consultant @Illinois Secretary of State
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WORK HISTORY
Senior Changeman Consultant @Illinois Secretary of State
Assigned to ILSOS through DivIHN Integration Inc• Managed system software upgrades for ChangeMan ZMF.• Administrate ChangeMan zMF by setting up applications, promotional libraries, DB2 panels with schemas, QA environments, users and End User flows using Admin and Global access for versioning purposes.• Updating custom Skels, Panels and other member types and libraries as required.• Test and modify all aspects of user functionality such as Build, Check out, Promote, Demote, Audit, Freeze, Approve, Baseline, Back out for stream lined versioning of code.
EDUCATION
DeVry University
Bachelor of Science (B.S.), Computer Information Systems
Harper College
Paralegal
DePaul University
Computer Science
SKILLS
ABOUT GERARDO CANTÚ
Please feel free to contact me at g••••••••@gmail.com or 84••••••65.Bilingual Senior ITIL Leader working globally with partners in the Philippines, India, Mexico and the USA across several time-zones. Experience includes working on large multi-mainframe & mid-range distributed environments using various o/s and PC software to maintain high levels of system availability by using strong problem solving and root cause analysis skills. Lead technical discussions clearly communicating both verbally and written details of the business impact to various teams such as Technology Operations Center, Production Support Services, Release Management, Change Management, Incident Management, Application Development Teams and IT Senior Leadership. I have coordinated and directed technical resources and understand the roles of each IT team and key player to identify and meet complex business expectations and goals. I assist organizations use IT Operations to support end users with issues on mainframe and distributed systems.LEADERSHIP CORE COMPETENCIES• Bilingual Senior IT Leader • Change Agent • Production Support SME• Skilled Cross-functional Communicator• Proven Team Builder• Trusted Analyst• Client Relationship Builder• Technical Resolution Strategist
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