Gerardo Sabatino

Senior Manager, Technical Operations & Support Services @Canon Business Process Services

New York, NY, US

Intune Administrator: Managed Users and Devices, Policy Configuration, Compliance Management, Reporting and Monitoring, MDM, Autopatch, Defender• Change Management Manager: Liaison for all groups within the company to review and approve accountability of parties for successful outcomes• Revamped the IT Help Desk Function in the Philippines – including recruiting and designing a training program for all new agents• Evaluated, purchased, and implemented a Help Desk Software solution• Led the initiative for migration from Lotus Notes to M365 suite.• Budgeted for yearly IT spend for operations and support services.• Developed and implemented IT Security procedures• Migration of the VoIP system to Teams voice• Implemented Windows 365 for offshore developers to secure company data.• Decision maker for all computer hardware and internal software