Gerard Galvin
Account Manager at Crossbeam
- Role
- Account Manager at Crossbeam
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Gerard Galvin
Customer Success and Account Management professional with ~8 years of experience working…
Experience
Account Manager
Dec 2023 — Present
Managing a $1.1M portfolio of key accounts, I serve as a trusted advisor and product expert. I work closely with partnership teams to uncover opportunities, drive collaboration, and surface valuable insights to GTM teams like Sales and Marketing, helping them unlock new revenue streams and strategic growth- Focus on churn reduction, renewals, and business reviews to ensure long-term customer success-Deliver usage insights, gather product feedback and provide proactive support to drive product adoption-Collaborate with Sales, Implementation, and Account Management teams to ensure smooth onboarding and technical setup-Closed $315K in Q2 and $304K in Q3 renewals, 105% quota attainment-Lead partner activation efforts and co-sell initiatives with Marketing and Sales teams-Host demos and webinars, engaging large groups and driving customer education.
Education
University of Washington Bothell
Bachelor of Business Administration - BBA, International Business
2017
Skills
- Multi-Cultural Team Leadership
- Microsoft Word
- Customer Service
- Microsoft Office
- Sales
- Salesforce
- Cultural Awareness
- Business Development
- Intercultural Communication
- Cold Calling
- Interpersonal Communication
- Team Motivation
- Powerpoint
- Microsoft Excel
- Childcare
- Cultural Adaptation
- Security
- Leadership
- Telecommunications
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