Gerry Butler

About Gerry Butler

I’m a Customer Success professional with a passion for consulting my clients to succeed and find real value in what they do. Over the years, I’ve had the opportunity to work across SMB, Mid-Market, and Enterprise segments, and each step of the way has shaped my skills in B2B relationships, customer success, project management, and sales consulting.What I love most about my work is building strong connections with customers, keeping them engaged, and finding creative solutions to challenges like low utilization. My goal is always to make sure they see tangible value and a great return on investment.Beyond my day-to-day role, I’m also committed to fostering inclusion and belonging in the workplace. As a leader within LinkedIn’s Black Inclusion Group, I’ve organized impactful events, formed meaningful partnerships, and helped create programming that supports a diverse and inclusive culture.These experiences have taught me the importance of authenticity, inclusivity, and building relationships that last. I’m excited to keep driving success for my clients and making a positive impact in both my work and my community.

Experience

1. Senior Customer Success Manager

   Linkedin

   Oct 2025 — Present · Chicago, IL, US

   Manage a portfolio of ~70 enterprise customers, serving as a strategic advisor to ensure successful adoption and value realization from LinkedIn Sales Navigator. Partner closely with sales, enablement, and executive stakeholders to align platform usage with business objectives such as pipeline growth, account expansion, and sales productivity.Operate in a high-volume environment requiring strong prioritization, organization, and scalable success motions. Lead customer engagement across onboarding, implementation, ongoing optimization, and renewal support while balancing proactive outreach with reactive needs.Focused on driving value at scale, managing competing priorities, and collaborating cross-functionally to deliver consistent customer outcomes.

Education

• Southern Illinois University Edwardsville

  Bachelor’s Degree, Mass Communication

Skills

• Microsoft Office
• Journalism
• Acting
• Digital Media
• Adobe Photoshop
• Public Speaking
• Television
• Improvisation
• Customer Service
• Adobe Creative Cloud
• Digital Marketing
• Video Editing
• Film
• Video Production
• Editing
• Microsoft Word
• Adobe Premiere Pro
• Microsoft Powerpoint
• Film Production
• Social Media
• Content Management