Gerald Sinclair
Customer Success Strategist skilled in account management & retention| SaaS, CCaaS, & UcaaS | Solution Consulting & Implementation| Business Consulting| Contact Center Strategy| Product Marketing & Development
- Role
- Contact Center Product Specialist at 8x8
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Gerald Sinclair
Dedicated and disciplined God fearing, Son, Brother, Father, Husband, Passionate…
Experience
Contact Center Product Specialist
Dec 2024 — Present
Strategic resource and business driver for 8x8\'s U.S. market enterprise teams serving as a subject matter expert. This role provides front line sales support and pro-active business development with the goal of advancing CCaaS and related Contact Center applications including Chatbot, AI, Advanced Analytics, WFM, WEM, Speech Analytics, Quality Management and others. Collaborate with sales, product and marketing leadership to ensure clear consistent messaging along with strategic insights to advance our go-to-market initiatives. Assertive approach with frontline sales aids the team with business development while creating opportunities for maximized revenue growth in the market through the strategic use of CC and CX solutions.
Education
Columbus State Community College
Associate of Arts (A.A.), Social Psychology
1998 — 1999
The Ohio State University
Bachelor of Arts (B.A.), Theatre/Communications
1999 — 2001
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