Gerald Kelso
Senior Project Manager | SaaS Implementations, Customer Success & Retention | Healthcare & Enterprise | PMP
- Role
- Senior Project Manager at QGenda
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Gerald Kelso
Senior Project Manager with 10+ years delivering enterprise SaaS and fintech solutions across regulated environments. I specialize in client-facing delivery, customer onboarding, and turning ambiguous requirements into shipped, adopted solutions that drive long-term value.I\'ve led end-to-end implementations across digital banking, telecom, manufacturing, healthcare, and education - partnering closely with customers from onboarding through post-launch to ensure adoption, stability, and successful outcomes. Known for calm execution, strong client trust, and proactive risk management. I bridge technical teams and business stakeholders using tools like JIra and Salesforce, with a focus on reducing friction, mitigating renewal risk, and supporting ongoing customer success.Leveraging GenAI tools to improve documentation, stakeholder communication, and delivery efficiency across client-facing initiatives. PMP & CSM certified. Comfortable operating at the intersection of delivery, customer experience, and retention in high-stakes, client-facing environments.
Experience
Senior Project Manager
Mar 2026 — Present · Atlanta, GA, US
Education
Shorter University
Bachelor's degree, Business Administration and Management, General
Skills
- Microsoft Office
- Sales
- Management
- Team Building
- Training
- Program Management
- Project Management
- Leadership
- Marketing
- Customer Service
- Team Leadership
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