Gerald McNulty
Senior Application Support Analyst @Alberta Energy Regulator (AER)
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WORK HISTORY
Senior Application Support Analyst @Alberta Energy Regulator (AER)
Calgary, AB, CA
Facilitate intake, prioritization, and triage of work items across Developers, DBAs, GIS teams.• Used App-Insights to monitor application performance, track telemetry, and identify issues.• Operate OpenText AppWorks (DCM), running complex case models and invoking SOAP API calls• Removed delivery blockers, coordinated dependencies, and stabilized production systems.
EDUCATION
University of Gloucestershire
HND, Computing with business systems
University of the West of England
BSc (Hons), Information Technology
SKILLS
ABOUT GERALD MCNULTY
IT Software professional with 20 years of experience translating business needs into scalable technical solutions across government, energy, and enterprise environments. Proven ability to bridge business stakeholders, product owners, developers, and operations by converting complex requirements into actionable backlogs, system designs, and delivery plans. Strong background in requirements elicitation, process mapping, application modernization, data flows, integrations, and Agile delivery, backed by deep hands-on experience with Azure.NET, SQL, APIs, and DevOps. Trusted advisor for legacy modernization, production stabilization.SKILLSET 20 YEARS Business Analysis Requirements elicitation, Use Cases/Story, Process mapping, WireframesTriage Analysis Change impact analysis, UAT planning & execution, Project ManagementTechnical Analysis App integration analysis, API & data flow analysis, DevOps impact analysis Scrum Master Scrum Facilitation, Sprint Planning, Daily Scrum, Retrospectives, BacklogCloud, Dev Ops App Services, Azure DevOps, Azure CLI, CI/CD Pipelines, Docker, KubernetesWeb Scripting ASP.net – CSS – IIS – Javascript – NodeJS – Bootstrap – Angular - DockerProgramming C#- VB – JAVA – MVC – Powershell – OpenText– GIT – NodeJS – CLI - DevOpsDatabase Report Oracle – Power BI – SQL Server – SSRS – Excel – Power Apps – AppInsightsBusiness - AI Service Now – PM – Azure – AWS – M365 - CoPilot – ChatGPT – JIRA
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