Gerald M.
Enterprise Account Specialist @Allied Universal
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WORK HISTORY
Enterprise Account Specialist @Allied Universal
New York, NY, US
Allied Universal Security Command Center Utilized alert software to respond to incident reports and create GSOC notes, improving response accuracy and time by 20% for the Walmart enterprise account. As a part of a 24/7 SOC team, managed postwatch for security guards nationwide using company software, streamlining operations and reducing scheduling errors by 15%. Provided phone support to resolve issues/incidents and collaborated via Microsoft Teams, achieving a 97% issue resolution rate for 50+ daily inquiries.
SKILLS
ABOUT GERALD M.
Experience in Cloud, Cyber Security, and Web Development. Proven organization and…
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