Geraldine Grosspietsch

About Geraldine Grosspietsch

g••••••••@gmail.com | Linking Sales, Service, Staff, Software, Systems and Success Together.A progressive leader consistently linking people, processes, productivity and profits together. Knowledgeable planner with sales operations and enablement experience, building robust technology structures for sales, strategy, operations, and performance improvements. A high achiever who applies due diligence and determination to gain understanding of challenges, discover solutions, and implement actions that provide growth, continuous development, and collaborative success.Competencies:Leadership Experience | Management Skills | Sales Operations | Sales Enablement | Financial Reporting | SaaS Implementation, Development and Administration (Salesforce.com & Tickets.com)| Customer Relationship Management | Business Development | Strategic Direction | Analytics | Forecasting | Process Automation | Process Improvement | Data Management | Microsoft Excel | Marketing Communication | Knowledge Base | Onboarding | Training | Collaboration | Adaptability | Creativity | Problem-Solving | Effective Communication Skills | Disciplined | Productive | Self-Motivated | Organized | Solid Work Ethic | Time Management Skills | Integrity

Experience

1. Sales Operations Manager

   ServiceTrade

   Feb 2022 — Present · Durham, NC, US

   ServiceTrade is the software platform for commercial mechanical and fire contractors. ServiceTrade will help you increase profit and deliver more work with limited resources by improving your service and project operations, increasing technician productivity, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by more than 1,200 contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.Role is to build and maintain processes, software applications, and management tools that create an efficient and effective operations environment for the entire sales organization.

Education

• Roosevelt University

  Bachelor of Science - BS, Hospitality Administration/Management

Skills

• Management
• Account Management
• Sales
• Social Networking
• Event Planning
• Social Media
• Trade Shows
• Sales Management
• Marketing
• Hospitality Industry
• Customer Service
• Time Management
• Marketing Strategy
• Hospitality
• Marketing Communications
• Social Media Marketing
• Event Management
• Meeting Planning