Gerald Capaldi

Owner @Macgregor And Macduff Kings Of Kilts

GB

Faced with a traditional business and limited marketing budget, our management team focused on customer experience to grow the company. By engaging, listening to and communicating with our customers we have been able to expand our retail locations, increase staff teams and successfully grow revenues. We send our product globally via online sales and have continued to deliver growth year on year at a time when niche retailing has been challenging. This has been achieved by being customer