Gerald Browne
Field Tech One @ Compucom | Computer Network Operations, Telecommunications
- Role
- Field Tech One at Compucom
- Location
- Palm Bay, FL, US
- LinkedIn followers
- 500 followers
About Gerald Browne
L3Harris benefits from over two years of experience in IT and network operations support, ensuring seamless functionality for mission-critical programs. Collaborated with a geographically dispersed team to troubleshoot connectivity issues, support nationwide operations, and deliver technical solutions in telecommunications. Played a key role as the first line of contact for customer and field team inquiries, contributing to operational efficiency and client satisfaction. Adept at troubleshooting network issues, administering Active Directory, and supporting technologies such as Microsoft operating systems, VPNs, and peripheral devices. Consistently surpassed service-level goals by providing high-quality desk support for a large user base. Motivated by a commitment to operational excellence, customer satisfaction, and proactive problem-solving in dynamic and fast-paced environments.
Experience
Field Tech One
Jan 2025 — Present
Education
Charlestown Seconday High School
Diploma, High School
1985 — 1989
Penn Foster Group
Diploma, IT Support Specialist Career Diploma
2005 — 2007
Baruch College
Bachelor of Business Administration, Finance With Minor in Computer Information Systems
2000 — 2006
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