Gerald M. Goubran

Director of Member & Guest Experience @Reynolds Lake Oconee

Greensboro, GA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2017 — Present

Director of Member & Guest Experience @Reynolds Lake Oconee

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Greensboro, GA, US

In my role as Director of Member & Guest Experience at Reynolds Lake Oconee, I lead a team responsible for ensuring exceptional service across all guest touchpoints. I oversee the Club\'s Concierge & Guest Service Teams, Club & Cottage Housekeeping, Club Transportation, & Cottage Maintenance.

EDUCATION

2017 — 2019

Florida International University

Master of Business Administration - MBA, Business

2004

East Carolina University

Bachelors, Hospitality Management

SKILLS

Guest RecoveryHospitalityYield ManagementHotelsFoodFront OfficeBanquetsRevenue ForecastingHotel BookingLodgingConcierge ServicesOpening HotelsRevenue AnalysisGuest Service ManagementHotel ManagementCost ControlMicrosTourismHospitality IndustryFoodLaundryLeadershipHospitality ManagementReservationRooms DivisionCustomer SatisfactionRooms Division ManagementResortsHiringProperty Management SystemsEmployee TrainingHotel Administration

ABOUT GERALD M. GOUBRAN

Accomplished, performance-driven management professional with proven expertise in business operations, office administration and management, strategic sales and marketing, personnel management, communication, client relations, facility and expense management.

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Gerald M. Goubran — Director of Member & Guest Experience at Reynolds Lake Oconee in Greensboro, GA, US | Unifers