Gerald Green

About Gerald Green

I am an experienced IT professional with a passion for solving problems and serving people through technology. My background blends technical expertise with strong customer service, team building, and time management skills—allowing me to bridge the gap between users and technical solutions effectively.Throughout my career, I have focused on delivering dependable IT support, improving processes, and ensuring that end users feel heard and supported. I take pride in staying calm under pressure, communicating clearly, and working collaboratively to resolve issues efficiently. Whether troubleshooting technical challenges, coordinating with infrastructure teams, or supporting field staff, I approach every situation with professionalism and accountability.I hold a Bachelor of Applied Science (B.A.Sc.) in Business Information Systems from Indiana Wesleyan University, where I developed a strong foundation in both business strategy and information systems. This combination allows me to understand not only how systems work, but how they support organizational goals and community impact.I am always looking to grow, strengthen my technical skillset, and contribute to teams that value service, collaboration, and continuous improvement.

Experience

1. Desktop Engineer Ii

   Chicago Housing Authority

   May 2024 — Present · Chicago, IL, US

   Create, modify, activate, configure and deactivate user network, database accounts, and mobile services for CHA assets.* Changes, additions, or deletions of mobile voicemail accounts; assist with Video Conferencing.* Analyze various types of problems and inquiries of computer users; maintain an active role as a frontline helpdesk associate.* Set up, configure, deploy computers, scanners, printers, and software; provide in-house and off site-to-site hardware moves.* Track ITS Assets; input data into the asset tracking database; create PC OS images using imaging software.* Interface with internal external users and vendors to resolve problems; document issues, assign severity levels, and perform resolution of all activity in tracking software.* Administer and maintain key product licensing software.* Provide strategic guidance to level 1 support in assessing and developing existing and proposed systems; researching complex software/hardware problems to ensure problems are resolved* Identify resource insufficiencies, evaluate them, and make proposals about leading-edge technological services.* Receive and schedule service orders and refer requests to appropriate work groups.* Liaison between users and ITS to communicate operational and production changes.* Document and maintain all known CHA technological solutions in the knowledge base.* Remotely conduct product problem-determination, outages, password changes, and all other computer-related issues; provide technical support offsite visits.

Education

• Ivy Tech Community College

  Certificate of Completion, Cybersecurity

  2022 — 2024

• Indiana Wesleyan University

  Bachelor of Applied Science (B.A.Sc.), Business Information Systems

  2015 — 2018

• Joliet Junior College

  Computer Networking Certificate, Computer Networking Certification

  2000 — 2002

Skills

• Budgets
• Finance
• Leadership
• Merchandising
• Microsoft Word
• Microsoft Excel
• Training
• P
• Direct Sales
• Management
• Team Building
• Strategic Planning
• Visual Merchandising
• Microsoft Office
• Sales
• Public Speaking
• Inventory Management
• Customer Service
• Social Media
• Retail
• Forecasting
• Time Management
• Hiring
• Teamwork
• Loss Prevention
• Purchasing
• Store Management