Georgios K.
E2e Leader Customer Care Center (Airtac) @Airbus
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WORK HISTORY
E2e Leader Customer Care Center (Airtac) @Airbus
Toulouse, FR
Main Responsibilities:Serve as the global structural focal point for critical Aircraft-On-Ground (AOG) recovery, supporting a fleet of over 400 Airbus aircraft worldwide.Lead cross-functional coordination with Design Offices, Airlines, MROs, and Airbus internal stakeholders to deliver rapid, airworthiness-compliant structural repair solutions—typically within 5 hours.Drive real-time decision-making under operational pressure, balancing airworthiness, customer expectations, and regulatory compliance.Mentor and develop a team of engineers, instilling a safety-first, customer-centric mindset and ensuring knowledge transfer and resilience within the team.Champion continuous improvement through digital tools, lean processes, and standardization initiatives across structural recovery operations.Key Achievements:Reduced structural AOG lead time by up to 30%, significantly improving fleet availability for major global carriers.Strengthened Design Offices–Customer Services collaboration, creating a unified escalation model that decreased misalignment and improved stakeholder satisfaction.Standardized best practices across the team and introduced structured feedback loops, increasing response consistency and engineer autonomy.
EDUCATION
University of Nottingham
Doctoral Research - Mechanical/Electrical Engineering (In collaboration with Alstom)
University of Hertfordshire
Mechanical Engineering
UCL
Mechanical Engineering
ABOUT GEORGIOS K.
With over 20 years at Airbus, I’ve had the opportunity to work at the intersection of engineering, production, and customer support—helping solve some of the most time-sensitive challenges in the aerospace sector. From leading AOG recovery missions to managing airframe integration on the A350, I’ve built deep technical expertise and a strong reputation for cross-functional leadership. My career has been defined by turning complexity into clarity—whether through fast decision-making, stakeholder alignment, or guiding teams through operational turbulence. As an Airbus signatory and mentor, I care deeply about engineering integrity, developing people, and delivering safe, timely, and customer-focused outcomes. I’m passionate about applying this experience not only in aerospace but in broader technology-driven industries where performance and precision matter. I’m always open to meaningful conversations about leadership, innovation, and the future of high-performance engineering. Feel free to connect.
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