Georgina Rosales
Sr. Product Manager
- Role
- Sr Product Manager at Ticketmaster
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Georgina Rosales
I am a result oriented Product Director, I have led multidisciplinary teams on the execution and delivery of large-scale software development projects (web and mobile) for clients across various industries. I have more than 15 years of experience in product definition, requirement management, business analysis, user research, user experience, usability studies, agile methodologies in software development. I work closely with stakeholders, users, operations team, and technical leads to ensure the alignment and quality of delivery across different areas. My goal is to create innovative and engaging solutions that enhance thecustomer experience and satisfaction.Some of the clients I have worked with include: LA Clippers NBA Team, Johnson & Johnson, United Airlines, MTA NY (Metropolitan Transportation Authority), MGM resorts, British Standards Institution, HUB International, Huge (Marketing company)Specialties: Product Definition, Product Management, Business Analysis, Product Backlog Definition, Product Backlog Management, Ideation and Product Assessment, Leadership, Communication, Planning, Product Development Process, Agile methodologies, Coaching & mentoring.
Experience
Sr Product Manager
Jun 2024 — Present · Los Angeles, CA, US
Mobile App-Tickets SDK-Post-Purchase flows* Project Planning* People management* Backlog Management (to address incidents reported by Client Support, Internal QA Team and UAT)* On-call and incident support* Production bug fixes* Standard upgrades, patches, and infrastructure requests* Operational improvements to reduce engineering toil* Pre-project discovery* Initiation, planning, visioning, and analysis for non-program work* Scrum Master activities on the Support team* As part of new initiatives, I’m leading the Product definition of a new SDK App Configuration Tool and the revamp of the Android Kitchen SinkApp tool that we use for development and testing
Skills
- Quality Assurance
- Customer Relationship Management (Crm)
- Business Analysis
- Software Development
- Scrum
- Agile Methodologies
- Management
- Sql
- Team Leadership
- Microsoft Sql Server
- Crm
- Business Intelligence
- Software Documentation
- Leadership
- Requirements Analysis
- Testing
- Project Management
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