Georgia Lemaire
Customer Support Specialist @Tradable Bits
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WORK HISTORY
Customer Support Specialist @Tradable Bits
Vancouver, BC, CA
Deliver B2B support in a fast-paced SaaS environment, specializing in digital fan engagement and marketing technology for sports and entertainment brands.• Work with clients and leagues across North America, Australia, New Zealand and Europe including MLSE, Canucks Sports & Entertainment, AFL and NBL.• Generate and share reports on support performance and usage metrics to improve operational efficiency and partner satisfaction.• Maintain and regularly update the digital Help Centre with knowledge articles and tutorial videos, improving partner engagement with platform features.• Enable partners to leverage data-driven tools for fan segmentation, campaign execution, and live event activations.• Help create a more proactive support experience by sharing customer feedback and usage trends to guide product improvements.
EDUCATION
British Columbia Institute of Technology
Marketing Management Diploma, Marketing Communications
Simon Fraser University
General Studies
British Columbia Institute of Technology
Associate Certificate, Marketing Management - Event Marketing
ABOUT GEORGIA LEMAIRE
Customer Support Specialist | Tradable Bits
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