Georgia Sayers
Administrative & Sales Assistant @Gondwana Ecotours
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WORK HISTORY
Administrative & Sales Assistant @Gondwana Ecotours
Toronto, ON, CA
Sorts travel information for guests (registration, flight, kayaking group organization, past tour and gear rental data) across multiple Operations (OPS) spreadsheets in Google Sheets.• Utilizes Hubspot (a CRM platform) to complete tasks, email and remind guests of travel information and requests, and to ensure a flawless guest experience across the organization.• Maintains an updated contact list of all guests on Hubspot including managing names and email addresses, deleting spam contacts, adding contact owners, and merging contacts to manage duplicates.• Communicates directly with guests about information accuracy, requests and questions and ensures friendly, professional and timely responses.• Meets various task deadlines within the company\'s CRM including sending out pre-trip information emails and reminder emails, as well as checking on completion of guest forms.• Creates sales documents and other marketing projects in collaboration with the Gondwana team (e.g. tour photo albums in Google Photos, filling out waivers for guests, formatting OPS spreadsheets, organizing hotel reservation numbers, tracking repeat guests, etc.).• Sends out mid-trip check-in emails, post-trip survey emails and review solicitation emails to gauge guest satisfaction after their tours.• Enrols guest leads into sequenced emails (with customization) in order to keep them apprised, answer their questions and gauge their interest.• Submits weekly reports tracking discrepancies, additional accommodation requests and missing information from guest-submitted forms, and follows up accordingly.• Organizes guest gift/merchandise requests and makes labels to send them out in a timely manner.• Reviews multiple spreadsheets across various tours to ensure completion and consistency, and files reports regarding any last-minute missing or uncertain guest information.
EDUCATION
Riverdale Collegiate Institute
High School Diploma
University of Toronto - University College
International Relations and Affairs
University of Toronto
Hon. B.A., (Bachelor of Arts) with Distinction
ABOUT GEORGIA SAYERS
A passionate graduate from the University of Toronto with 5+ years of experience in essay and article writing, working in collaborative team projects and researching about international affairs. Also has 4+ years experience working in a customer-centric industry, 2+ years working in the tourism industry and 1 year in direct social media management. Strong collaborator and communicator with solid attention to detail and interpersonal skills. Particularly interested in forging strong professional and customer-oriented relationships for companies, writing high-quality online materials, and working in customer-centric, team-oriented environments. Interested in the vital topics of environmental issues, humanitarian crises and relief efforts, Indigenous rights and Canadian governmental affairs. Dedicated to learning and advancing valuable professional skills. Hope you are doing well!
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