Georgia L.

Administrative Support Specialist Development Resources @Mercy Multiplied

Nashville, TN, US

Compiled and distributed detailed weekly Development Team reports to senior leadership, ensuring timely and accurate communication of key updates.• Managed and updated tracking systems for high-performing fundraising events, including Friends of Mercy Luncheons, Walk for Freedom, and Merry Mercy Christmas Benefit, using Classy to monitor event metrics and donor engagement.• Maintained and enhanced donor records in Salesforce, adding detailed communication notes to support relationship-building efforts.• Conducted donor outreach calls to strengthen relationships with ongoing supporters, fostering donor retention and engagement.• Coordinated and organized birthday card mailings and donor thank-you lists for distribution to development team members.• Oversaw biweekly mail operations, including pickup, drop-off, and distribution to appropriate Mercy Multiplied staff.• Assisted with monthly inventory audits of organizational resources, including books, merchandise, and study guides, ensuring accurate stock records, and processed online web orders through Shopify to ensure accurate fulfillment.• Assisted in planning, coordinating, and executing Friends of Mercy Luncheon events, ensuring smooth logistics and positive guest experiences.• Provided professional front desk reception coverage, managing phone inquiries and offering knowledgeable, compassionate responses about Mercy Multiplied programs.