George Velasquez

About George Velasquez

Senior Technical Manager with experience and strategic leadership in IT architecture, infrastructure, and operations. Contribute expertise on technologies, resource assessments, budget and timelines. Strong experience in turning concepts into solutions, fostering a culture of open communication and driving customer service and satisfaction. Passion for coaching teams to their maximum capabilities and instilling a ‘bottom line’ philosophy of customer service and excellence in delivery. Hands on technical and tactical leader and recognized by others as the Voice of the Team who consistently executes on the vision. • Lead direct and indirect teams of up to 100+.• Manage portfolio projects up to ~$70M and line budgets up to $5M.• Support user communities of 5K– 200K+ and servers. • Strengths: Customer relationships, cost vs. benefit analysis, adaptability, broad IT, Cloud & Security knowledge, project rescue, team leadership and persistence.• Known for: Energy, enthusiasm and technical knowledge; understanding customer requirements, creating clear lines of communication, root cause analysis, and follow through. Sometimes called a tactical superhero. • Fluent in: Business transformation, removing chaos, asking WHY.• Philosophy: Make IT easy and transform people’s daily work life through great technology. • What drives me: Helping customers by improving the IT tools they use in their daily work. Core CompetenciesVision, Strategy, ExecutionTeam LeadershipOperational ExcellenceBudget Management, ROICustomer Relationship Mgmt. Executive & Stakeholder EngagementProject & Program ManagementMentoring, Coaching, TrainingCritical Thinking, Problem SolvingProcess ImprovementIT, Software, HealthcareArchitecture, Software, WebCloud, Security, DevOpsSynthetic & Agent MonitoringRemote ComputingI believe IT is a customer service organization, meant to support and service the needs of the company and the users. My mission, and that of my team, is excellent customer service. Our job is to increase ROI and reduce costs though efficient use of technology. Under promise and over deliver! That’s what we do.

Experience

1. Program Manager

   Wasserman Talent Solutions

   Mar 2025 — Present

Education

• Northern Virginia Community College

  Information Technology

Skills

• Software Documentation
• Sdlc
• Vendor Relationship Management
• Data Center
• Sql
• Disaster Recovery
• System Deployment
• Servers
• Crm
• Itil
• Project Implementation
• Cloud Computing
• Service Management
• Microsoft Exchange
• Citrix
• Infrastructure
• Team Leadership
• Testing
• Sharepoint
• Deployment Planning
• Hardware
• IT Service Management
• Change Management
• Telecommunications
• Professional Services
• Program Management
• IT Operations
• Process Improvement
• IT Management
• Networking
• Security
• Enterprise Software
• Enterprise Architecture
• Software Development Life Cycle (Sdlc)
• Virtualization
• Dns
• Integration
• Plannning
• Vendor Management
• End User Training