George Vail
Empowering customers to achieve their business outcomes and realize value through the adoption of Autodesk solutions.
- Role
- Principal Customer Success Manager at Autodesk
- Location
- Roswell, GA, US
- LinkedIn followers
- 500 followers
About George Vail
George is an accomplished business leader with proven P&L responsibility for a $35M…
Experience
Principal Customer Success Manager
Nov 2014 — Present · Atlanta, GA, US
As a Senior Customer Success Manager (CSM), George is a leader within Autodesk’s global Customer Success Services organization whose mission is to drive a customer’s strategic business goals by optimizing the value of their investment in Autodesk solutions and services. The CSM accomplishes this by challenging a customer’s current practices, guiding transformation, and leveraging Autodesk’s technologies and resources. George serves as their customer’s Autodesk ambassador partnering with Account Executives to drive the successful adoption and broad use of Autodesk solutions within a select group of named enterprise and global AEC customers. Develops trusted advisor relationships with a customer\'s key Executives, business managers and technical leaders Drives business improvements for customers through data analytics of software usage to optimize the value of their strategic investment in Autodesk solutions and services Partners with Account Executives and Consulting Managers in driving strategic account plans, maintaining customer relationships, and qualifying expansion opportunities Coordinates and executes Autodesk Consulting’s proposal process to include clarifying customer success criteria, writing statement of work, and validating customer\'s business value post-engagement
Education
The Johns Hopkins University
MS
1994 — 1998
Emory University - Goizueta Business School
Business/Finance Coursework
2009 — 2009
Frostburg State University
BA
1987 — 1992
Skills
- Business Strategy
- Integration
- People Development
- Certified Project Manager
- Operations Management
- Strategic Planning
- Arcgis
- Esri
- Project Management
- Requirements Analysis
- Business Process Improvement
- Management
- Gis
- Sustainability
- Data Management
- Spatial Analysis
- Consulting
- Cartography
- Enterprise Software
- Environmental Science
- Gps
- Arcgis Server
- Bim
- Ms Project
- Customer Success Management
- Program Management
- Leadership
- Databases
- Emotional Intelligence
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