Georges Bou Mansour

Primary Care Network Manager - South Okanagan @Interior Health Authority

Penticton, BC, CA

Created a work environment that supports a climate of mutual respect, open communication, teamwork, collaboration, shared learning, and innovation. • Promoted a spirit of inquiry and innovation within the delivery of service and with a quality improvement and change management approach. • Ensures coordination and integration of services with other IH programs and identified opportunities for enhancement that will improve service delivery to clients/communities. • Ensured coordination and collaboration with various stakeholders• Identified required resources for the delivery of services within the assigned areas of responsibility; provided critical input to budget and activities development. • Developed and managed service contracts where applicable. • Assumed overall responsibility for staff including recruitment, selection, departmental orientation, collective agreement administration, grievances, performance management, and termination as per IH policy. • Provided leadership and direction to the service area’s team and implemented IH program and service direction, policy, and standards. • Collaborated and maintained effective working relationships with a wide variety of internal (e.g, Directors and Managers) and external partners (e.g, physicians, Ministries, community agencies, organizations, and professionals). • Participated on various committees/working groups as required that are related to the delivery of the IH programs/services. • Implemented and monitored quality improvement initiatives for assigned areas and standardization with other IH communities/services as practical. • Ensured a process for reviewing and responding to client/customer feedback. • Led and facilitated improvement changes. • Identified potential risks and applied mitigation strategies.

American University of Beirut

Master of Public Health (M.P.H.)

Lebanese University

Bachelor's degree