George Zaruba

System Analyst @Cigna Healthcare

Performed as Lead SA on multiple projects aimed to transition Cigna Implementation, Service Operations and Eligibility groups to Salesforce tool from inception to successful go-live.• Supported Agile teams through dozens of features and hundreds of user stories while continuously refining my understanding and knowledge of the Agile framework.• Solved end user needs through investigation of current system functionality via UI, process builders, workflows, custom code, and data analysis.• Improved team cohesion and communication by acting as a liaison with product owner, developers, QA and business analysts as part of a scrum team.• Demoed system enhancements to business partners as part of bi-weekly end of sprint presentations.