George Chang
- Role
- Senior Transformation Manager Pmo at Rackspace Technology
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About George Chang
I strive for continuous improvement via stretch assignments and very much look forward to…
Experience
Senior Transformation Manager Pmo
Dec 2020 — Present
Maximized ROI of vendors (eg Salesforce, Cascade, Revegy) by influencing their product roadmap in order to fulfill corporate needs Developed a suite of 12 dashboards using Salesforce data to enable executive leadership to make data-driven decisions regarding the sales pipeline Boosted NPS-R scores by over 20 points as well as response rates by 20% within 2 months of activation by leveraging customer success managers via the customer connect initiative Drove client executives to create account plans for the top 600 accounts, which accounts for 75% of the monthly recurring revenue for the install base Strong bias for action by activating immediately on initiatives via temporary workarounds to left-shift results horizon while long-term solutions are developed in parallel
Skills
- Product Management
- Mba
- Agile Methodologies
- Project Management
- Marketing Management
- Quality Management
- Lean Transformation
- Telecommunications
- System Architecture
- Software Development
- Lte
- Requirements Management
- Mobile Devices
- Integration
- Sip
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