George Yeboah

Hospitality & Safety Specialist @Horizon Media

NY, US

As a Hospitality Specialist, my passion lies in delivering exceptional customer service and crafting unforgettable experiences for guests. From the moment they arrive, I take pride in warmly greeting and assisting customers, ensuring their needs are met with utmost care. Handling reservations and bookings is second nature to me, as is addressing inquiries and promptly resolving any concerns or complaints that may arise. With my strong communication skills, I excel in actively listening to guests, understanding their needs, and providing them with valuable information and recommendations. My attention to detail, organizational abilities, and multitasking skills enable me to smoothly manage tasks such as check-in procedures, problem resolution, and administrative duties. By creating a welcoming and enjoyable environment, my goal is to foster customer satisfaction and loyalty, leaving a lasting positive impression on every guest- Take care of internal emails - Response to phone calls and transfer calls - Create profiles for new employees in the systems- responsible for the badges - patrol the building- Being the point of contact for the whole company