George Wrightson

International Account Manager @Trusted Shops

Cologne, DE

Client relationship management:Establish and maintain strong relationships with new and existing clients, ensuring satisfaction and retentionUnderstand clients\' needs and preferences to provide tailored trust solutionsProduct knowledge & expertise:Maintain a deep understanding of Trusted Shops\' products, services, and industry trendsEducate clients on product features, benefits, and best practices for implementationAccount growth and retention:Manage a portfolio of key accounts, identifying opportunities for upselling and cross-sellingProactively address client concerns and prevent churnBusiness development:Identify and pursue new business opportunities, including prospecting and lead generationCollaborate with the sales team to convert leads into clientsSales strategy and target setting:Develop and implement account management strategies aligned with the company\'s objectivesSet and monitor individual and team sales targets to drive revenue growthReporting and performance analysis:Track and analyze account performance metrics to identify areas for improvement and optimize account management processesPrepare and present regular account performance reports to senior management, offering insights and recommendations for future strategiesCross-functional collaboration:Work closely with other departments, such as customer support, technical, and marketing teams, to ensure seamless client experiencesShare knowledge and insights with other Account Managers to foster a collaborative environmentResponsibilities:Managing international key accounts to ensure client satisfaction and retentionDriving sales growth and fostering strong customer relationshipsLeading cross-functional teams to achieve sales targets and performance metrics Skills:Account ManagementLeadershipInternational SalesCustomer SatisfactionSales ManagementCross-functional TeamCustomer Relationship Management (CRM)SalesforceMicrosoft ExcelKey Performance Indicators

University of Surrey

Bachelor of Arts - BMus Multimedia & Creative Sound Design, and Higher National Diploma in Music Production

Park House 6th Form College

A-Levels in Business, Psychology and Music Technology, Diploma in Accounting. 11 GCSE's.