George Webb

About George Webb

Accomplished IT Professional with 15+ years of experience in Quality Assurance Analyst, Solution Architect, Customer Success Manager, Web Production Coordinator, Application and Business Analyst•Exceptional leader with skills to motivate peak individual performance from team members while driving sustained forward growth momentum•Strong and persuasive negotiations and interpersonal skills, with ability to successfully analyze an organization\'s critical support requirements and identify potential opportunities•Proficient in planning, develop strategies, evaluating projects and making great client and people relations•Capable of controlling complex, multi-dimensional projects that require experience, leadership and intellect•Consistent record of performance•Able to make decisions with calculated risk and evaluation, moving projects quickly to full realization of expectations

Experience

1. Chief Executive Officer

   Phase Consulting Partners

   Feb 2017 — Present · Miami, TX, US

   Work proactively with customers to provide guidance, best practices and thought leadership to help them define their future state (roadmap)• Provide product knowledge transfer and transition ownership of system to clients• Increased customer adoption, ensuring retention and overall satisfaction• Worked with clients to establish critical goals and other key performance indicators and aid customers in achieving their goals• Able to manage customer issues and resolve them quickly • Identify and/or develop upsell opportunities• Provide Statement of Work, presales demos and contract negotiations• Advocate customer needs/issues to our Product Management Team• Continuously drive value of the product to the customer• Designed and built Clarity solution to standardize and centralize demand management, project management, and resource management operations across the enterprise, including capacity / demand planning and complex security solutions• Recommend, design, and guide the deployment of technology and process improvement solutions to increase overall efficiency and capability• Configure, develop, test, and deploy Clarity solutions using Clarity’s application toolset including Process Manager, Clarity Studio• Analyze and solve complex customer issues involving both data and processes• Work closely with presales, professional services, and support teams to ensure a seamless transition through the customers lifecycle• Provide Clients with Functional Orientations- Project Management, Resource Management, Portfolio Management, Security, Administration, Processes• Ability to understand customer business problems and clearly formulate and articulate software solutions to solve those problems• Implemented software solution for a user base of to users

Education

• Virginia State University

  BS, Mathematics and Computer Science

  1995 — 2000

Skills

• Software Project Management
• Itil
• Software Documentation
• Sdlc
• Business Intelligence
• Solution Architecture
• Process Improvement
• Risk Management
• Quality Assurance
• Professional Services
• Leadership
• Sql
• Quality Center
• Databases
• Management
• Business Analysis
• Test Planning
• Requirements Gathering
• Security
• Enterprise Architecture
• Six Sigma
• Project Planning
• Requirements Analysis
• Project Management
• Test Automation
• Integration
• Software Development Life Cycle (Sdlc)
• Project Portfolio Management
• Qtp
• Pre-Sales
• Resource Management
• Analysis
• Testing