George Trudell

About George Trudell

SUMMARYResults-driven senior technology leader with extensive experience designing and optimizing IT solutions across diverse industries including healthcare, real estate, energy, transportation, retail/grocery, and biotech. Capabilities in IT processes and service management, with a strong focus on leading ServiceNow projects, engagements, and programs. Proven track record of leading cross-functional teams to deliver scalable, innovative solutions that drive operational efficiency, business transformation, and client satisfaction.As a versatile innovator, George has also successfully founded and launched two mobile applications—one focused on wellness and the other on singing—demonstrating his entrepreneurial drive.KEY SKILLS & HIGHLIGHTSSkillset:• Senior ServiceNow Engagement/Delivery Manager, Program Manager• Knowledge of ServiceNow with a recent focus on ITSM, CSM, HR, CMDB, and IRM (GRC) ApplicationsCertifications:• Certified ServiceNow System Administrator• Certified ServiceNow Implementation Specialist, IT Service Management• Certified ServiceNow Implementation Specialist, Human Resources• ITIL Certified (v3)Technology & Process Knowledge:• ITSM implementation, operation, and continuous improvement• Experience working in regulatory environments including HIPAA, SOx, GDPR, GMP, and Data Privacy • Talent Acquisition, Finance, HR, Procurement BPO Technology Solutions• IT Vendor Management/Processes• Knowledge of Generative AI, Large Language Models (LLMs), RPAs, and ChatbotsMobile Application Development: End-to-end project management for mobile app development, including wellness and singing apps

Experience

1. Senior Delivery Project Manager Intelligent Operations Servicenow

   AHEAD

   Apr 2026 — Present · US

Education

• San Diego State University

  Bachelor of Science, Business Administration (Information Systems)

• St. Augustine High School

  High School Diploma, Private College Preparatory

Skills

• Vendor Management
• Service Delivery
• Data Center
• Mobile Applications
• Infrastructure
• Governance
• Business Process Improvement
• Service Management
• Mobile Design
• Testing
• Sharepoint
• Software Development Life Cycle (Sdlc)
• Resource Management
• Itil Certified
• Servicenow
• Service-Now
• Change Advisory Board
• Process Improvement
• IT Service Management
• Change Management
• Pmo
• Problem Management
• Integration
• Project Portfolio Management
• Information Technology
• IT Strategy
• Mobile Phone Apps
• Mobile Product Development
• Configuration Management
• Incident Management
• Mobile Marketing
• Software Documentation
• Sdlc
• System Deployment
• Itil
• Project Planning
• Release Management
• Outsourcing
• Telecommunications
• Mobile Project Management