George Totonchy

About George Totonchy

I am all about relationships with people. My combination of technical knowledge and…

Experience

1. Associate Systems Administrator

   Opus Creative Group

   Jun 2008 — Present · Portland, OR, US

   Company-specific Duties:1. Over-see support ticketing systema) First Tier support for all tickets b) Escalate tickets to appropriate parties at needc) Help maintain ticketing system software2. Assist with System Administrationa) Provide backup support for servers and networkingb) Keep current with training provided and overall knowledge of latest and relevant technology3. Maintain workstations and misc End-User hardwarea) Research solutions for ongoing issues with workstationsb) Repair or setup vendor repair on hardware at need4. End User Support, must provide timely support for Opus Controlled Assets and Connections:a) Windows based computersb) Apple based computersc) Mobile phonesd) Company Desk phonese) Company owned Printersf) Access Control5. Software Management:a) Researches and purchases appropriate softwareb) Manages licenses c) Ensures appropriate updates are being applied6. Web Hostinga) Lead Interface with hosting providersb) Work with Client Services to maintain 7. Communicationa) Communicates relevant IT-related information to appropriate colleaguesb) Communicates appropriate information, solutions to colleagues with IT issues8. Microsoft Certificationsa) Obtains and maintains pertinent certifications9. Data Center Operationsa) First Tier sales and support on U Serve callsb) Assist with installation of new cabinetsc) Assist with provisioning of customer space10. Submit timesheets on a daily basis

Skills

• Data Center
• Cloud Computing
• Prtg
• Deltek
• Computer Hardware
• Networking
• Windows 7
• Spiceworks
• Microsoft Office
• Sales
• System Administration
• Databases
• Windows
• Software Installation
• Data Protection Manager
• Software Project Management
• Sharepoint
• Servers
• Hosting
• Hardware
• Web Development