George Shilton
Head of Ai Product @Lloyds Banking Group
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WORK HISTORY
Head of Ai Product @Lloyds Banking Group
Manchester, GB
As Head of AI Product at Lloyds Banking Group, I lead enterprise-scale delivery of AI and digital products, shaping the bank’s adoption of emerging technology at scale.I have been responsible for delivering a number of firsts within Lloyds, including:The bank’s first cloud application, enabling digital appointment and diary management.Managing the largest Apple enterprise iPad estate within the organisation, supporting multiple enterprise apps across thousands of colleagues.Delivering Lloyds’ first and largest generative AI product, now serving users and supporting over 40 million interactions per year, achieved within 12 months through cross-functional leadership of a 60-person team.My role spans end-to-end product ownership, from AI strategy, ethical and responsible AI frameworks, and model risk considerations, through to data engineering, implementation, and cross-divisional stakeholder engagement at executive level.Alongside delivery, I actively contribute to the wider AI community: I’ve spoken at events including the AI Summit London, Manchester Tech Festival, Leeds Tech Festival, and will be presenting at the European AI Summit in Amsterdam. My work has also been recognised through multiple industry awards in digital transformation and AI innovation.Academically, I hold a BSc (Hons) in Data Science and a Master’s in IT Strategy, both achieved with distinction.
EDUCATION
The Manchester Metropolitan University
Digital and Technology Solutions (Data Science) - BSc (Honours), Data Science
The Manchester Metropolitan University
Master's degree, IT Strategy
The Manchester Metropolitan University
Master's degree, Information Technology
ABOUT GEORGE SHILTON
I’m an award-winning Head of AI Product with over a decade at Lloyds Banking Group, specialising in delivering industry-first digital and AI products at enterprise scale. My career has spanned from hands-on customer service in branch, through to leading cross-functional teams of 60+ and shaping responsible AI frameworks that influence how the bank serves millions of customers.I’ve been with Lloyds Banking Group since 2011, starting in the branch network as a Counter Service colleague, Banking Consultant, and Mortgage Advisor, before moving into change delivery in 2014. By 2017, I transitioned into Agile Technical Product Ownership, where I’ve since specialised in leading large-scale digital and AI transformations.Over the past decade, I’ve been proud to deliver a number of firsts for Lloyds and, in some cases, the wider financial services industry:Rolling out the largest Apple enterprise iPad estate in the bank, supporting multiple enterprise applications.Delivering the Group’s first cloud application, an appointment and diary manager used across the business.Leading the design and delivery of Lloyds’ first and largest generative AI product, now supporting colleagues and handling 40 million+ customer interactions per year, enabled by a 60-strong cross-functional team.Today, I serve as Senior AI Product Owner, where my focus spans AI product strategy, responsible and ethical AI frameworks, data engineering, model risk, and enterprise-scale implementation. Alongside delivery, I regularly engage at executive (GC-1) level and contribute to the wider industry by speaking at events such as the AI Summit London, Manchester Tech Festival, Leeds Tech Festival, and the European AI Summit in Amsterdam.My work has been recognised through multiple industry awards for innovation, digital transformation, and AI delivery.I hold a BSc (Hons) in Data Science and a Master’s in IT Strategy, both achieved with distinction, and remain passionate about continuous learning and applying technology responsibly to create tangible business value.
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