George Saad
Voice Network Engineer @VectorUSA
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WORK HISTORY
Voice Network Engineer @VectorUSA
CA, US
In my role as Lead Technical Resource, I consistently delivered exceptional service under a managed support contract, achieving a 95% client satisfaction rate and ensuring 99.9% uptime for Voice, Data, and Security networks. Key contributions included- E911 and Visual Notification Paging Systems: Designed and implemented systems that enhanced emergency response efficiency by 30%- MS Teams Migration: Successfully migrated over 1,500 users to Microsoft Teams, resulting in a 40% improvement in collaboration- Centralized Cloud Voicemail System: Launched a system that improved accessibility by 50%- Communication Server Upgrades: Upgraded servers, achieving a 35% performance boost- Tier 3 Technical Support: Diagnosed and resolved technical issues within 1 hour, significantly improving customer satisfaction and SLA compliance.As a Solution Architect, I designed and implemented IP Telephony solutions for over users using Cisco Call Manager. Responsibilities included- Implementing Advanced Dial Plans and Hunt Pilots- Provisioning and testing PRI and SIP circuits with service providers- Setting up, installing, and configuring Cisco Unified Presence with Call Manager, CUCM, CUC, CME, CUE, and UCCX- Managing integrated Call Manager SME clusters via SIP trunks- Administering cloud solutions to optimize Microsoft O365 and Teams environments.
EDUCATION
Arab Academy for Science, Technology and Maritime Transport
Bachelor of Engineering, Electronics & Communiation
El Nasr Boys School, Alexandria, Egypt
High School Diploma, Science
ABOUT GEORGE SAAD
Network Voice Engineer with over 15 years of experience in IT infrastructure, cloud…
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