George Pugnetti

Vice President Technology Operations Reconciliations @Citi

Jersey City, NJ, US

Manage a team responsible for ensuring 1500+ reconciliations are run and issues tracked and escalated to ensure completeness and accuracy.o Numerous applications across geographies require global team working 24x7• Created and documented pre-set escalation protocol to highlight high value and aged exceptions for any process deviations.• Ensure timely resolution of Technology reconciliation differences and exceptions.• Ensure consistent follow up with Business and Technology Senior stakeholders.• Present findings at Governance and Steering Committee meetings across multiple business lines.• Partner with business units to assess and streamline processes in order to mitigate risk.• Generated efficiencies through continuous improvements and challenging the status quo.o Created SLA timelines, documentation, reports and implemented the new process across the team.o Created Age Break reports and controls to reduce the number of aged breaks and issues causing the breaks.• Coach team members on how to communicate, influence and convince others, including colleagues in other areas to ensure long-standing issues are being addressed.• Supervise day-to-day staff management issues, including resource management, work allocation, mentoring of onsite and offsite resources and other duties and functions as they arise.• Appropriately assess risk when business decisions are made to safeguard firm’s reputation, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement and escalating managing and reporting control issues with transparency

Saint Peter's University

Master of Business Administration (MBA), Finance, General

Commonwealth University-Bloomsburg

BA, Accounting