George Mann

About George Mann

I build and lead SRE organizations that deliver resilient digital and retail technology at scale.I focus on outcomes: stronger incident performance, clearer operating cadence, and measurable reliability improvements aligned to business priorities. My teams execute through roadmap discipline, KPI ownership, and practical cross-functional collaboration.My background combines deep reliability engineering with people leadership: observability strategy, production operations, cloud infrastructure, CI/CD, and incident command. I stay highly hands-on in technical planning and execution, and I regularly drive detailed project plans while setting direction and developing leaders.I use AI-driven workflows continuously to improve technical communication, accelerate analysis, and shorten time-to-action. In my current enterprise environment, that primarily includes Gemini and Atlassian Rovo.I’m currently a senior manager operating at director-level scope and open to Director+ reliability leadership opportunities.

Experience

1. Sr Manager Digital and Store Reliability

   American Eagle Outfitters Inc.

   Aug 2024 — Present · Pittsburgh, PA, US

   Own reliability strategy for a 32-person, three-team organization covering digital SRE, POS checkout reliability, and internal frontline production support for digital/mobile platforms- Translate high-level executive guidance into technical roadmaps, detailed implementation plans, and measurable reliability outcomes- Operate as a hands-on technical leader and principal planner, driving deep execution details while coordinating cross-team delivery- Lead high-severity incident response as a central operational linchpin and primary executive update channel, with clear communication and decisive coordination- Drive cross-domain process integration between digital and store teams, including shared high-severity response procedures, consistent ticketing workflows, AI-driven operating workflows, and robust corrective-action/postmortem/root-cause disciplines- Strengthen organizational resilience through leadership development, clear accountability structures, and concise documentation that improves decision velocity.

Education

• San Francisco State University

  Bachelor's degree, Physics

  2005

• The University of Akron

  Computer Science

  1993 — 1995