George Kalyvas
Senior Ux Researcher Advanced Ai & Llm Research Specialist @Tesco
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WORK HISTORY
Senior Ux Researcher Advanced Ai & Llm Research Specialist @Tesco
As a Senior UX Researcher at Tesco, I lead research efforts that explore advanced AI methodologies to enhance our help and support systems. Working closely with cross-functional teams, I ensure our research informs the development of AI-powered solutions that align with customer needs. My work involves applying user-centred design principles and inclusive research practices, with a strong focus on AI and accessibility. I use advanced research methods to assess AI-driven interactions, ensuring they are effective and meet customer expectations. Through collaboration, workshops, and continuous testing, I help identify opportunities to refine and improve our AI systems. By combining UX research with AI and voice technology, I contribute to the development of AI solutions that support millions of customers.
EDUCATION
The American College of Greece
Bachelor’s Degree, Public Relations, Advertising, and Applied Communication
University of York
Master’s Degree, Human Computer Interaction
ABOUT GEORGE KALYVAS
I am a Senior UX Researcher with a strong focus on using advanced AI methods, including large language models (LLMs), to build user experiences. With experience as a UX Global Research Manager, I have successfully led global research projects, delivering insights that drive product development. I specialise in building AI-driven interactions, ensuring they meet customer needs while prioritising accessibility and inclusivity. Skilled in managing cross-functional teams and presenting findings to stakeholders. I hold a Master’s Degree in Human-Computer Interaction from the University of York.
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