George Kahinga

About George Kahinga

As a seasoned System Administrator with over a decade of experience in Managed Security Service Providers (MSSP), I have developed deep expertise across various system and security administration facets. My core competencies include security policy implementation, system configuration, troubleshooting, product service optimization, and incident response management. My technical acumen is further amplified by proficiency in Office 365 Administration, Microsoft Intune, and Azure Active Directory, enabling me to deliver tailored and practical solutions to complex IT challenges. A unique aspect of my career has been my hands-on experience in core banking systems, allowing me to integrate technical and managerial skills seamlessly. My in-depth understanding of the banking sector has been instrumental in executing projects related to IT infrastructure and strategic business planning. Notably, I have successfully implemented robust IT infrastructure solutions that have reduced potential breaches by 85%, significantly enhancing data security and operational resilience. Beyond technical expertise, I bring a strong project management capability. Over the years, I have led numerous projects from inception to completion, skillfully coordinating cross-functional teams, efficiently managing resources, and consistently meeting stringent deadlines. My ability to align technical solutions with business objectives has been a cornerstone of my success. As a trusted expert in MSSP environments, I have a proven track record of enforcing rigorous security measures to protect sensitive data across diverse platforms. My analytical approach to financial analysis has also supported informed decision-making, directly contributing to improved economic performance and operational efficiency. In today’s digital landscape, where cyber threats are ever-evolving, I am devoted to leveraging my unique technical expertise and strategic insight to safeguard IT infrastructures while driving growth. I invite you to connect and discuss how we can collaborate to enhance your organization’s security posture, optimize IT operations, and achieve sustainable success.

Experience

1. Information Technology Operations Manager

   Systems Hub Ltd

   Aug 2015 — Present · Nairobi, KE

   Managed the Managed Security Services Provider (MSSP) client environment, supervising Level 1 (L1) through Level 3 (L3) engineers to ensure seamless operations, client satisfaction, and robust, tailored security measures.• Enhanced IT support workflows by identifying bottlenecks and implementing solutions, resulting in 20% fewer repeat issues and improved team focus on new challenges.• Directed IT operations strategically, aligning team capabilities with emerging technologies and industry trends to maintain a competitive edge.• Streamlined employee onboarding/offboarding processes, managing Google Workspace and Microsoft 365 accounts for 150+ users, ensuring timely access control and data security.• Spearheaded infrastructure upgrades while maintaining 99% system uptime, facilitating smooth transitions with minimal user disruption.• Built strong vendor relationships through effective onboarding and contract negotiations, reducing costs by 15% and ensuring timely service delivery.• Administered Microsoft 365 across multiple locations for 150+ users, enhancing collaboration and endpoint security to safeguard sensitive information.• Reduced system downtime by 30% through preventive maintenance strategies, including regular system checks and updates, improving stability and performance.• Oversaw complex IT projects, leveraging technical expertise to meet objectives and deadlines, enhancing client trust and satisfaction.• Integrated emerging technologies into existing infrastructure, reducing operational bottlenecks by 15% and improving overall efficiency.

Education

• Jomo Kenyatta University of Agriculture and Technology (JKUAT)

  Bachelors Degree, Information Technology

• University of Pretoria

  Cybersecurity

  2019 — 2019

• NBCC (New Brunswick Community College)

  Postgraduate, IT: Cybersecurity