George Joseph
Global Head - Analytics for Customer Experience (Support Operations) @Uber | IIM, NIT
- Role
- Global Head of Analytics, Customer Experience - Support Operations at Uber
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About George Joseph
Accomplished Global Leader in Analytics & Data Science with a proven ability to build and inspire high-performing teams, driving organizations to leverage data for transformative business outcomes.In his current role, George Heads-Global Support Operations Analytics for Uber, harnessing data and insights to develop strategic customer support initiatives that significantly enhance customer experience. Previously, George founded and directed a Global Center of Excellence for Analytics, successfully guiding a team of over 200 professionals to deliver data-driven solutions globally.
Experience
Global Head of Analytics, Customer Experience - Support Operations
Dec 2024 — Present
Heading a global team of ~100 analytics professions responsible for developing analytics strategy, reporting infrastructure and insights for driving customer experience
Education
National Institute of Technology Calicut
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
2006 — 2010
Indian Institute of Management, Indore
PGDM
2013 — 2015
Skills
- Vendor Management
- Engineering
- Marketing Strategy
- Sap
- Microsoft Office
- Sales
- Customer Satisfaction
- Supply Chain Management
- Procurement
- Petroleum
- Management
- Retail
- Gas
- Matlab
- C++
- Commissioning
- Oil/Gas
- Energy
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