George Austin
Business Analyst @Amazon
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WORK HISTORY
Business Analyst @Amazon
London, GB
Support data-driven improvements across customer journeys, operational processes, and service quality- Analyse customer behaviour, feedback, and operational data to identify pain points and optimisation opportunities- Build dashboards and reports using Excel, SQL, and BI platforms to inform stakeholder decision-making- Work cross-functionally with product, operations, and customer service teams to gather requirements, map customer journeys, and document processes- Contribute to Agile delivery, including sprint planning, stand-ups, and continuous improvement initiatives- Develop strong skills in data analysis, stakeholder communication, problem-solving, and process improvement, supporting CX outcomes aligned with business objectives
EDUCATION
St Josephs Catholic School, Salisbury
GCSEs
Bishop Wordsworth's School
A levels
Queen Mary University of London
Bachelor of Applied Science - BASc
ABOUT GEORGE AUSTIN
Business Analyst apprentice at Amazon, Student at QMUL, Supporting data driven improvements across customer experience and operations.I analyse customer experience and operational data to understand pain points and opportunities. My role involves building dashboards and reports with Excel, SQL and BI tools, as well as leveraging AI wherever possible, working closely with stakeholders.I am studying Digital and Technology Solutions - Which effectively teaches me data analysis, where I\'m developing a technical foundation on data, analytics, AI and business strategy while applying these skills in real-world fast-paced projects.I have a particular interest in business analysis, data, business, consulting and finance, and I am motivated by work that uses data to create actionable insights, utilising communication teamworking and best practices such as Agile.I\'m always keen to connect with professionals across broad businesses to learn perspective.
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