George Hernandez
Senior IT Services Technician | Enterprise Support | Endpoint Management | ITIL & Security+ Certified | Aspiring Cybersecurity Analyst
- Role
- Senior IT Services Technician at DraftKings Inc.
- Location
- Bayonne, NJ, US
- LinkedIn followers
- 500 followers
About George Hernandez
With over a decade of IT experience, I specialize in imaging and deployment, patch…
Experience
Senior IT Services Technician
Aug 2022 — Present · Hoboken, NJ, US
Deliver daily Level 2 and Level 3 support to over users across corporate offices, resolving up to 150 service tickets involving desktops, mobile devices, collaboration tools, and enterprise applications.• Troubleshoot and resolve issues related to account provisioning, MFA, VPN connectivity, and endpoint compliance using ITIL-based workflows in enterprise ITSM platforms.• Fulfill and manage hardware and software requests through the IT service catalog, maintaining documentation, SOPs, and troubleshooting guides to ensure consistency across support teams.• Support systems projects by coordinating technical implementation, investigating recurring issues, and contributing to service improvements that reduce incident volume.
Education
Anthem Institute-Jersey City
DIPLOMA
Skills
- Windows 7
- Desktop Computers
- Networking
- Enterprise Software
- Outlook
- Team Building
- Microsoft Word
- Team Leadership
- Information Technology
- Operating Systems
- Computer Hardware
- Computer Maintenance
- Windows 8.1
- Leadership
- Active Directory
- Xp
- Windows Server
- Hardware
- Access
- Computer Security
- Help Desk Support
- Customer Service
- Research
- Printers
- Servers
- Troubleshooting
- Laptops
- Microsoft Excel
- Sccm
- Network Administration
- Dell Computers
- Windows
- Wireless Networking
- Strategic Planning
- Network Security
- Microsoft Office
- Software Installation
- System Administration
- Windows Xp
- Software Documentation
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