George Hales

Customer Success Leader | MBA

Role
Vice President of Customer Experience at TridentCare
Location
Reston, VA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About George Hales

With over 2 years of experience as a Vice President of Customer Success at TPx, I led a team of customer success managers who are responsible for ensuring the satisfaction, retention, and growth of our clients. I leverage my skills in leveraging business tools such as Gainsight and SalesForce while mentoring leaders to drive strategic initiatives, optimize workflows, and foster a culture of excellence and collaboration.My mission is to deliver value and impact to our customers through innovative solutions, proactive engagement, and data-driven insights. I have a customer-focused and results-oriented leadership style, with a creative and fresh thinking approach to solving problems and driving better business outcomes. I am passionate about communication, relationship-building, and conflict resolution, and I strive to make those I work with successful.

Experience

  1. Vice President of Customer Experience

    TridentCare

    Sep 2025 — Present

Education

  • Radford University

    Master of Business Administration - MBA, Business

  • Radford University

    Bachelor of Science - BS, Criminal Justice

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George Hales — Vice President of Customer Experience at TridentCare in Reston, VA, US | Unifers