George H. Bailey

About George H. Bailey

Polished Communication Studies graduate with over ten years of office support and customer service experience. A detail-oriented, efficient, organized and creative thinker who works well independently or as part of a team. Possesses strong oral and written communication skills. Adapts quickly to a myriad of environments and work settings. Solid interpersonal skills as well as excellent organizational techniques, utilizing time and resources effectively.

Experience

1. Customer Service Representative (Remote)

   AdaptHealth

   Feb 2022 — Present · Plymouth Meeting, PA, US

   Performs a variety of functions in an inbound/outbound high-volume call center environment –fielding 50-70 calls per day – facilitating in providing durable medical equipment (DME) for hospitals, nursing homes, group homes and home/hospice care. Primary functions include obtaining, analyzing, and verifying patient documentation received through doctor referrals• Enters, reviews and updates all pertinent patient information in EMR system (Brightree); new patient accounts, authorizations, delivery destinations and collection of co-payments due – using AR Brightree • Maintaining knowledge and understanding of current and new procedures, products, services and equipment offered by the company to create and process service orders. • Schedules DME deliveries for driver technicians in the dispatch/warehouse departments. Also processes the shipment of DME products via UPS, FedEx and USPS• Coordinates with DME technicians to have equipment picked-up when a patient no longer needs equipment or when a patient passes away• Answers questions regarding products and services; and serves as a resource in referring patients and caregivers to retail-store locations in their service area• Routes calls to various departments within the company such as: referral management, insurance changes and authorizations, scheduling, respiratory, billing, advanced care, and rehab services. • Enters patient’s primary and secondary insurance information. Also forwards physician orders to insurance authorization department to determine patient’s eligibility, coverage, and copay due.• Coordinates with the billing department in resolving patient billing issues • Contacts patients and their caregivers when documentation submitted does not meet payer guidelines. Coveys to patients and/or caregivers what information is missing and/or incomplete incompleting the intake process.

Education

• Millennium Training Institute

  Certificate

  2010 — 2011

• University of Massachusetts Boston

  Bachelor of Arts - BA

  2016 — 2018

• Roxbury Community College

  Associate of Arts - AA

  2012 — 2014