George Gammage
Operations Support Manager @Sky
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WORK HISTORY
Operations Support Manager @Sky
Isleworth, GB
Assist in the daily coordination of repair, refurbishment, and reverse logistics activities for broadband routers, set-top boxes, and other consumer electronics.Support the tracking and delivery of service level agreements (SLAs), helping to identify areas for improvement.Contribute to process improvement initiatives by gathering data and supporting Lean methodology practices.Help monitor inventory levels and ensure accurate documentation of product movement through the repair cycle.Collaborate with internal teams and external partners to support operational goals and maintain customer satisfaction.Prepare and maintain basic operational reports, tracking key metrics such as yields, cost per unit (CPU), delivery against forecastSupport budget tracking and identifying areas of potential cost savings.
EDUCATION
The Windsor Boys School
GCSE
SKILLS
ABOUT GEORGE GAMMAGE
I’m a Support Engineer at Sky with over eight years of experience supporting some of Europe’s most widely used media and entertainment technologies. My work focuses on diagnosing and resolving complex technical issues, improving product reliability, and ensuring seamless customer experiences across Sky’s flagship products — including Sky Q and Sky Glass/Stream.I thrive on solving problems that others find challenging. Whether it’s performing detailed root cause analysis, collaborating with cross-functional teams, or guiding colleagues through high-priority incidents (P0), I bring a calm, analytical, and customer-first approach to every situation.Before moving into technical support, I built a foundation in leadership and operations management in retail — experience that taught me how to motivate teams, manage performance, and deliver consistently excellent service under pressure.
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