George Foster

Client Success Manager @Perkbox

Creating trusted relationships with our legacy Vivup private sector SME, Corporate, and Enterprise clients, I drive product value, adoption, and realisation, leading to retention and growth. This is achieved through crafting customised engagement strategies and aligning our initiatives with clients’ business goals. Responsibilities:• Creating, developing and maintaining trusted relationships with clients and key stakeholders• Driving product value, adoption, and realisation, resulting in client advocacy, retention and growth• Crafting customised engagement strategies and aligning with clients’ business objectives• Influencing key stakeholders and leveraging data analysis to uncover valuable insights • Addressing complex issues and managing recovery to ensure client satisfaction and loyaltyAchievements:• Spearheaded the rejuvenation and stabilisation of Vivup’s private sector portfolio, designing and embedding a scalable client success framework that improved service accuracy, elevated client experience, and significantly reduced churn, converting risk into growth• Scaled ownership to 200+ private sector clients, maintaining proactive engagement and exceeding quarterly renewal targets through rigorous prioritisation and tailored outreach• Implemented platform improvements based on client feedback in collaboration with tech• Successfully project-managed the migration of key private sector clients to a new solution• Exceeded renewal and growth targets under high operational pressure, consistently mitigating churn and driving expansion through client-first strategy and tailored outreach