George D.

Mgr-technical, Client Services Support @American Express

Chicago, IL, US
MOBILE NUMBERS
+17•••••••12

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WORK HISTORY

Jan 2019 — Present

Mgr-technical, Client Services Support @American Express

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IL, US

EDUCATION

2002 — 2004

Westwood College of Technology

Associate of Science - AS, I.T. / I.S. - Computer Science and Network Engineering

SKILLS

Data AnalysisPharmacy SystemsEmrHipaaHealthcareTroubleshootingHospitalsInformation TechnologyMicrosoft AccessNetworkingHealthcare Information Technology (Hit)EhrOperating SystemsAccessShared ServicesClinical Systems ImplementationActive DirectoryEmail EncryptionProblem SolvingEncryptionCrmMicrosoft CrmProject ManagementTechnical SupportMeditechData EntryHealthcare Information TechnologyCpoeDocumentationManagement of Small TeamsClinical SystemsCustomer SupportProcess ImprovementCustomer RelationsHl7Data ManagementManagementCustomer ServiceProject PlanningData Migration

ABOUT GEORGE D.

Professional experience in the following areas. Healthcare Applications: McKesson Products/Horizon Clinicals (HEC, ED Tracking Board, HEO, HED, Meaningful Use/CPOE, HMCR, Mobile Physician Portal, Physician Portal, SharePlex, Fax Imaging, HAC, Monthly FDB Load, Web Forms), ExitCare, MS4, CareOs, CareLink, HMM (Horizon Meds Manager), EDIMs, EMERGIN, STAR, Abbott Point of Care & iSTAT systems, Meditech, AS400, HBOC, Misys, Pyxis Pharmacy System, VS Pharmacy System, QS1, Medidose, Fluiddose.Proprietary Applications: AccPac and AI (accounting system), MAG (claims processing and payment management system). Software: Very knowledgeable with several platforms of Operating Systems, Microsoft Office Suites, SharePoint, DOS Command Prompt, Active Directory, AutoCAD, Adobe Acrobat Pro/DC (management of DC licenses), Adobe Photoshop, Cisco AnyConnect VPN, Norton, McAfee, Symantec Endpoint Protection, Citrix Web Console, BO, Remote Support Tools (RDP, PCAnywhere, Join.Me, TeamViewer, VNZ, GoToAssist, SeeIt etc.), Meridian Integrated Conference Bridge, TANDBERG Management Suite (Remote Video Conferencing), MS Lync, AVAYA VOIP Telephony Phones/Systems, Concur, GTM and Lynda.com (management of licenses & vendor relations), SAP, ERP.Hardware: Expert knowledge with all Desktop/Laptop/ThinClients/Tablet hardware components, e.g, Mother Boards, Processors, Hard Drives, Memory, Flash Drives etc.Programming Languages: HTML, HL7, EDI (Electronic Data Interchange)Ticketing Systems: DK HelpDesk, Numara FootPrints, ManageEngine, DELL ticketing, SilvaSpecialties: IT Management, Sr. Applications Analyst (Clinical and Business), Network Engineer, PC/Desktop Technical Support, Consultant, Leader and Educator, Team building, Cost saving skills, H.O.A Board Member (multiple Condo Assocs.), Bilingual (Fluent in Spanish and English), Very Detailed and Organized, Customer driven and focused, Technical and Business-oriented with effective communication skills.

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