George Cuadra

About George Cuadra

The Job consist of managing the day to day customer needs in 12 States by providing…

Experience

1. Us Operations Associate Director

   Vantive

   Jan 2001 — Present · Deerfield, IL, US

   Baxter Healthcare International, Deerfield, IL January – PresentNorth America Operations Manager • Management of the day to day operations of a 30 million dollar business including customer service operations. • Implemented the rollout of Sales Force and Service Max for UCAN while reducing the cost of the of the project execution by 50% over the previous projects. Additionally, the implementation of the project was completed on schedule. • Working with the sales organization on providing technical support during initial contacts and conducting presentations. Also, managing relationships with vendors and subcontractors. • Conducted studies and performed testability analysis to support findings and made recommendations for improvements on current and future projects.• Managing project planning and implementation activities. Overseeing project teams involved in providing infrastructure solutions in support of mission-critical environments for North America.• Reduced financial expenses for the territory by 30% within 1 year. • Created and negotiated service contracts and procurements ensuring budgets, objectives and other corporate metrics. • Built and managed successful client relationships with manufacturers, hospitals, and clinics ensuring all business needs were met.• Achieved all project objectives within a short period of time; defined Statement of Work for project with Manufacture, identified and implemented procedures to increase customer service efficiency, and coordinated the execution of the Statement of Work with manufacture. • Increased territory efficiency by 25% for the first year.• Managed business partnership with third party customer worth 25 million annually.