George Cross
- Role
- Sr Director, Member & Provider Call Center at Florida Blue
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
Experience
Sr Director, Member & Provider Call Center
May 2015 — Present
An accomplished operations\' leader with extensive experience in 800+ seat Call Centers, Customer Service, Claims, Enrollment Membership and Billing, Project Management, and Business Training. Proven experience with the Affordable Care Act, National Strategic Accounts, Large Group implementations, providers and multiple vendors in multiple locations. Exceptional knowledge of operational support systems, performance management, instructional system design and employee development programs. Demonstrated record in implementing effective policies and procedures to enhance productivity and increase efficiency. Proven ability to build superior teams and motivate them to high levels of achievement. Excellent relationship building and communication skills with the ability to quickly establish rapport with internal and external customers.
Education
Jacksonville University
MBA, Business
1995 — 1997
University of Florida
BSBA, Business
1981 — 1986
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