George Abraham
Transformation Leader | Certified AI Generalist | AI-Driven Innovation across Payer, PBM, Pharmacy Ecosystems and Digital Care Models
- Role
- Director - Transformation Services Consulting Customer Experience at Genpact
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About George Abraham
With nearly two decades in healthcare consulting and technology, I help Fortune 500 clients achieve measurable transformation. Lead digital initiatives powered by AI, cloud, RPA, and CRM that drive operational excellence, cost takeout, and superior customer experience.Trusted partner to C-suite leaders, bringing deep healthcare domain expertise and proven execution across payer, provider, and pharmacy ecosystems. Recognized for bridging strategy with delivery, ensuring adoption and measurable impact through agile, waterfall, Lean Six Sigma, and data-driven methodologies.Passionate about shaping the future of healthcare through emerging technologies, with a clear mission to help organizations reimagine business models, accelerate growth, and solve their most complex challenges by uniting technology, innovation and enterprise transformation for stakeholders across business and IT to deliver outcomes that matter.
Experience
Director - Transformation Services Consulting Customer Experience
May 2017 — Present · Raleigh-Durham, NC, US
Drive multimillion-dollar expense reduction, triple-digit growth in user adoption, and high-impact process streamlining initiatives for Fortune 500 companies including Specialty Pharmacy.Achieve operational excellence and enhanced Customer Experience (CX) by leading digital transformation initiatives. For instance, driving $MM savings and streamlined customer service processes for a strategic client by playing a central role in the introduction of an all-in-one CRM solution. To maximize ROI for these digital transformations, ensure optimal user adoption by doubling the user adoption rate following the rollout of our CRM platform. Achieved this by evaluating user journey maps, introducing new KPIs, and overseeing dashboard development for leaders.
Education
CPOINT
PGDAP, Application Programming
2001 — 2003
Sikkim Manipal Institute of Technology - SMU
MBA, Healthcare Services
2004 — 2006
Massachusetts Institute of Technology
Digital Transformation
2021
Duke University - The Fuqua School of Business
Decentralized Finance (Defi) Infrastructure, Finance, General
Linkedin Learning
Cloud Certification, Cloud Certification Advanced Concepts
Utkal University
BCOM
2000 — 2003
New Horizon
CCNA, Cisco Certified Networking
2007
Linkedin Learning
RPA, AI and Cognitive Tech for Leaders, Transformation
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