George Abdelmalak

About George Abdelmalak

With over 14 years of experience in the manufacturing and retail industries, I am a Senior Operations Manager at Amazon, where I oversee the daily operations of a large fulfillment center. I lead a team of over 3500 associates and managers, and ensure the highest standards of safety, quality, and productivity. I have developed critical thinking, leadership, and six sigma skills that enable me to optimize processes, solve problems, and deliver results. I am passionate about coaching and developing others, and I have earned multiple certifications in management foundations, leading and working in teams, and critical thinking. I am also fluent in English and Arabic, and have a bachelor\'s degree in metallurgical engineering from Cairo University. My mission is to streamline operations and enhance quality at Amazon, while creating a positive and engaging work environment for my team.

Experience

1. Senior Operations Manager

   Amazon

   Sep 2022 — Present · Riverside County, CA, US

   Reduced total injuries by 15% YoY, including a 96% improvement in trailer safety compliance and a 56% reduction in manual handling injuries, reinforcing a culture of safety and complince.•Designed and scaled ZoneRa, a digital staffing platform adopted in 80+ facilities nationwide, generating $53M+ annual savings while supporting regional adoption and operational expansion.•Spearheaded engagement initiatives across the Western U.S, improving employee engagement from 62% to 95%, reducing disengaged associates from 800+ to <0.2%, and aligning culture with organizational values.•Directed record-setting performance with 10.5M units shipped in one week and 1.8M units in a single day, scaling operations to meet unprecedented demand while maintaining service reliability for customers.•Built deep leadership pipelines by hiring, developing, and promoting 11 Operations Managers to senior roles and 7 supervisors to manager-level positions, while onboarding senior leaders to ensure sustainable succession planning.•Improved order accuracy by 22% and achieved the #1 nationwide ranking in inventory controls, strengthening reliability and service quality for customers.•Conducted regular operational reviews and SWOT and Root cause analysis analyses to identify risks, close performance gaps, and align site strategies with divisional and organizational objectives.

Education

• Cairo University

  Bachelor's degree, Metallurgical Engineering

  2002 — 2007