George A. Messiah
Enterprise Application and Technical Support (Dach) @Reputation
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WORK HISTORY
Enterprise Application and Technical Support (Dach) @Reputation
GB
Technical Support SAAS for the DACH Market - Business and Marketing understanding of social media and effectively communicate knowledge with clients- Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure- Provide guidance on the capabilities of the Reputation platform- Share best practices and industry knowledge across verticals- Communicate product enhancement to clients- Jira ticket for internal escalation- BigQuery query petabytes of data using SQL. Setting up Customer Survey HTML• Setting up Business Listings (Google, Bling,Apple)• Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients\' business structure.• Provide guidance on the capabilities of the Reputation.com platform.• Share best practices and industry knowledge across verticals.• Communicate product enhancement to clients.
EDUCATION
Université de Fribourg - Universität Freiburg
English literature faculty of Art
Ecole Internationale d'Hôtesses Lejeune Genève Switzerland
Travel agent certificate (IATA/UFTAA) Galileo certificat
French Institute
Diplôme approfondi de langue française
ABOUT GEORGE A. MESSIAH
As a Multilingual Technical Support at Promethean, I use my communication, network management, and project management skills to deliver high-quality solutions and services to customers in the DACH, France, and Benelux regions. I am a subject matter expert on Promethean\'s hardware and software products, such as ActivBoard, ActivPanel, ActivInspire, and ClassFlow, and I troubleshoot any issues with technicians and teachers in their daily interactions.With over 10 years of experience in various roles in information technology, educational technology, customer service, and payroll, I have developed a strong ability to adapt, learn, and collaborate in different environments and industries. I hold a Travel Agent Certificate issued by IATA/UFTAA and a Diplôme approfondi de langue française DALF issued by Institut français. I am fluent in French, German, Arabic, and English, and I enjoy working with diverse and multicultural teams and clients. My goal is to leverage my multilingual and technical skills to help Promethean achieve its mission of transforming education and empowering teachers and students.
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