Geonna Jordan
Care Support Representative Ii @Maven Clinic
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WORK HISTORY
Care Support Representative Ii @Maven Clinic
During this tenure, I am building meaningful connections with members and providers across phone, email, and chat, ensuring every interaction is smooth and supportive. My role involves guiding members through Maven’s platform, explaining features, and helping them make the most of provider services. I also assist with scheduling appointments and offer initial technical support, stepping in to escalate more complex issues when needed.Key Highlights:• Consistently delivered tailored solutions for members and providers, maintaining fast response times and earning top satisfaction ratings.• Maintained detailed, accurate documentation to ensure seamless case management and continuity of care.• Collaborated with Maven Care Advocates to refine member case management processes for better outcomes.• Shared actionable member insights with leadership, driving product enhancements, improving team workflows, and streamlining processes.
EDUCATION
University of North Carolina at Chapel Hill
Master of Public Health - MPH | Leadership in Practice
Winston-Salem State University
Bachelor of Science in Healthcare Management; Business
ABOUT GEONNA JORDAN
I am passionate about improving maternal and child health through innovative program…
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